Return and refund policy
Cancellation Policy – Aakro Crafts
At Aakro Crafts, we understand that you may need to cancel your order due to a change in plans or requirements. Please read the following cancellation terms carefully:
Cancellation Before Processing: You can request cancellation of your order before it enters the production or dispatch process. Please contact us as soon as possible after placing your order.
Orders in Production: Once an order has entered the production or customization stage, cancellation may not be possible.
Customized & Made-to-Order Products: Customized or made-to-order products cannot be cancelled once production has started, as they are prepared specifically according to the customer's requirements.
Orders Already Dispatched: Once an order has been dispatched, cancellation requests will generally not be accepted.
Approved Cancellation: If your cancellation request is approved and a refund is applicable, the refund will be processed as per the applicable refund terms.
Cancellation Request: To request a cancellation, please contact Aakro Crafts Customer Support with your order details at the earliest.
Aakro Crafts reserves the right to accept or reject a cancellation request based on the current status of the order.
Return & Refund Policy – Aakro Crafts
At Aakro Crafts, we prioritize customer satisfaction and ensure that you receive high-quality Sheesham wood furniture. If you are not completely satisfied with your purchase, we offer a 7-day return or exchange policy to make your shopping experience hassle-free.
Return & Exchange Policy
- You can request a return or exchange within 7 days of delivery if the product is damaged, defective, not based on Color because items can feel slightly different in colors due to viewing on the screen and naked eyes.
- To initiate a return, please contact our customer support team with order details and images of the product.
- The product must be unused, in its original packaging, and in resellable condition.
Refund Process
- Once the return request is approved, we will arrange for pickup.
- After successful inspection, the refund will be initiated within 2-3 business days to your original payment method.
- In case of an exchange, we will process and dispatch the replacement product at the earliest.
Non-Returnable Items
- Customized or made-to-order furniture is not eligible for returns, except in case of manufacturing defects or damage during transit.
- Minor variations in wood grain, texture, or natural imperfections are part of authentic Sheesham wood furniture and will not be considered defects.
For any assistance, feel free to reach out to our customer support team at 📞 +91-8824245038 or ✉️ aakrocrafts@gmail.com.
We appreciate your trust in Aakro Crafts and strive to provide the best shopping experience!